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New system very crash-prone during rendering


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  • Customer

Greetings all,

 

I just bought a a new system that's been very crash-prone during Cinema4D renders. I haven't even put it to the test yet in a production situation - I have just been running test renders of old projects to see how the system performs.

 

So far, I've tested three different scenes, one using c4d Standard renderer, and the other two using Redshift. All 3 scenes have crashed or freezed-up C4D during the rendering of a sequence. Even worse, one of the scenes crashed the whole system and Windows did an auto-restart.

 

Basic system specs:

Processor: Intel Core i9-11900K
Motherboard: ASUS Prime Z590-P

Storage: Seagate FireCuda 520 | 2TB Samsung 860 PRO

Graphics Card(s): 1x GeForce RTX 3080 10GB (VR Ready)

System Memory: 32GB DDR4 3200MHz

 

First action I took was to make sure all relevant software was updated properly (C4D, Redshift, NVidia drivers). Still crashing.

 

I'm at a loss for how to continuing trouble-shooting. Are there steps I can take to parse whether it's a hardware issue or a software bug. As mentioned, these crashing scenes were created on an older machine with lesser specs, but I never had crash-issues with any of them.

 

Preemptive thanks to any responders,

NpF

 

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Have you tested the system with any of the usual load-generating test programs, independently of anything C4D may do? This doesn't sound like a Cinema problem, more like e.g. RAM issue... Do at least a RAM test, a CPU load test, and a GPU load test.

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To add on @Cairyn comment,  what exactly you are rendering? 

 

For the next step you should be stripping the scene step by step by turning off feature by feature until you find an possible issue and then report and hope it gets fixed. Also, does crash happens with a simple scene, e.g. just a cube and so on...

U-Render Quality Assurance Specialist | Core4D Contributions

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Might be a hardware problem (sounds like a memory module issue).

 

But to be sure, also render a couple of scenes in a different DCC: the obvious candiate being Blender. Download a couple demo scenes for rendering, and test both CPU and GPU rendering in B as well.

 

If that crashes as well, then check your drivers. I assume that you installed the Nvidia Studio drivers?

 

Next, re-seat your memory modules. If crashing still persists, remove one module at a time, if possible. It might be a RAM stick that is acting up.

 

And as @Cairyn suggested, download a couple of stress tests and run those.

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