Leaderboard

I thought all MSA's ended on September 1st OR with R21. That is, if your MSA expires after September 1st you will only get R21 and that is it. I never heard that in any situation your MSA would allow you to get R22. But what you are saying is that people with an existing MSA which expired after September 1st will get R21 under that old MSA and by renewing their MSA one last time will get R22 at the $720 price. Wow....if that is true, then for those whose MSA expired before September 1st have just one more reason to feel mistreated by MAXON as they only get MSA pricing for R21 while everyone else gets it for R21 and R22. That just can't be true, but then again nothing surprises me anymore about the new MAXON. EDIT: I just read the well-written and very clear explanation from Cairyn and now understand that there are circumstances for some on the auto-renew plan who have an MSA expiring after 9/1/2019 to renew and get R22. So as I understand it, for mostly everyone (especially those in the US who do not have the auto-renew plan), that ANY MSA expiring after 9/1/2019 would NOT be able to be renewed. But for those on automatic renewal, the contract stipulates that cancellation must occur 3 months before the renewal date. Now this creates a window of opportunity because MAXON would have had to inform auto-renewal MSA participants in June that their auto-renewal is canceled if they wanted to follow the same rules for everyone else with MSA's ending on 9/1/2019. This would have raised questions prior to the roll-out of the subscription policy on R21 which MAXON may have wanted to avoid. So they kept quiet and accepted the fact that people with auto-renewal date BEFORE (9/1/2019 plus 3 months) December 1st would be able to get both R21 and R22 at MSA pricing. I am pretty sure that for everyone else with auto-renewal dates after 12/1/2019 got their cancellation notices on 9/1/2019. Okay...so is there anything that MAXON is doing that makes ALL customers feel like they are being treated fairly? This whole transition is complex, confusing, legally entangled, and therefore poorly communicated because the implications of the transition are not well understood by anyone. However you want to coach it, it still feels the same: It does not put the customer first. Dave